Privacy Policy

1. Introduction

All Aged Health Care Services (“we”, “our”, or “us”) respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website https://www.allagedhealthcareservices.com.au or engage our healthcare and allied services.

2. Who We Are

3. What Information We Collect

We may collect personal and sensitive information about you when you interact with us online, by phone, or in person. This may include:

We collect this information only when reasonably necessary for our functions and activities as a health service provider.

4. How We Collect Information

We collect personal information through:

• Online forms or website contact submissions
• Phone or email communications
• In-person consultations and assessments
• Referrals from your GP, hospital, or another service provider
• Medicare, NDIS, or private health billing systems
• Website analytics tools (e.g., Google Analytics)

5. Why We Collect and Use Your Information

We collect and use your information for the following purposes:

• To provide you with appropriate healthcare and support services
• To communicate with you about your appointments, treatment, and progress
• To process billing through Medicare, NDIS, or private health insurers
• To comply with legal, regulatory, and professional obligations
• To improve our website, services, and patient experience
• For administrative and record-keeping purposes

We will not use or disclose your information for any purpose other than the one for which it was collected, unless required or authorised by law.

6. How We Store and Protect Your Information

Your personal and health information is stored securely in electronic and/or physical form. We use appropriate security measures to protect your data from unauthorised access, modification, or disclosure, including:

We retain information for as long as required by law or professional guidelines and then securely destroy or de-identify it.

7. Disclosure of Information

We may share your information only when necessary to provide services to you or as required by law. This may include disclosure to:

• Your GP, specialists, or other treating practitioners
• Medicare, NDIS, or private health funds
• Legal or regulatory authorities (where required)
• IT, administrative, or support service providers (under confidentiality obligations)

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.

Requests can be made by emailing us at AllAgedHealthCareServices@Gmail.com.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance and user experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, but some parts of the site may not function properly.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies before providing any personal information.

11. Complaints

If you believe your privacy has been breached, please contact us immediately at:

We will investigate and respond promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. Any updates will be published on our website with the effective date shown at the top of this page.