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Service Terms & Client Agreement – All Aged Health Care Services

Service Terms & Client Agreement

Effective Date: 25 October 2025

Website: https://www.allagedhealthcareservices.com.au

1. Introduction

These Service Terms & Client Agreement (“Agreement”) set out the conditions under which All Aged Health Care Services Pty Ltd (“we”, “our”, “us”) provides healthcare, counselling, and allied services to clients (“you” or “your”).

By booking an appointment, attending a session (in person or via telehealth), or engaging with our services, you acknowledge that you have read, understood, and agree to these Terms.

2. Company Details

All Aged Health Care Services Pty Ltd

3. Nature of Services

We provide professional health and psychological services, which may include:

🧠

Psychological therapy and counselling

👥

Aged care and wellbeing support

🏥

NDIS and community-based allied health services

💻

Telehealth consultations

All services are provided by qualified practitioners registered under the Australian Health Practitioner Regulation Agency (AHPRA) or otherwise appropriately accredited.

4. Your Responsibilities

You agree to:

  • Provide accurate, complete information relevant to your care and treatment
  • Attend appointments on time or provide adequate notice if rescheduling
  • Follow reasonable therapeutic or medical guidance provided during sessions
  • Treat staff and other clients with courtesy and respect
  • Ensure payment for all fees and services rendered (unless covered by an approved plan or funding body)

Failure to comply may result in suspension or termination of services.

5. Confidentiality and Privacy

We are committed to maintaining your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information shared in sessions is strictly confidential, except where disclosure is:

  • Required by law (e.g. court order, subpoena, or mandatory reporting)
  • Necessary to prevent a serious risk of harm to you or others
  • Required to coordinate care with other providers (with your consent)
  • Necessary for billing, administrative, or auditing purposes under Medicare or NDIS rules

For more details, see our Privacy Policy.

7. Telehealth Services

We offer telehealth consultations for eligible clients. By booking a telehealth session, you acknowledge and accept the following:

  • You must be in a private, safe environment for your session
  • Technology limitations (such as poor internet connection) may affect service quality
  • You are responsible for ensuring confidentiality at your end of the call
  • The same clinical and privacy standards apply as for in-person sessions

If a telehealth session cannot proceed due to technical issues, we will reschedule at no extra charge.

8. Fees, Billing, and Payments

Fees for services are outlined at the time of booking or referral.

Payment terms:

  • Private clients: Payment is due at the time of service unless otherwise agreed.
  • Medicare / NDIS: Bulk billing or plan funding will apply only if eligibility and documentation are confirmed before the session.

Cancellations:

  • At least 24 hours’ notice is required to reschedule or cancel.
  • Less than 24 hours’ notice or non-attendance may incur a full session fee, unless due to emergency or illness.

Receipts are provided for rebate or claim purposes where applicable.

9. Professional Boundaries

Our practitioners follow strict ethical and professional boundaries as required under AHPRA and relevant professional codes. This includes maintaining appropriate relationships with clients and avoiding dual roles that could impair professional judgement or objectivity.

We expect all clients to respect these professional limits.

10. Record Keeping

We maintain secure records of your sessions, assessments, and correspondence in accordance with professional and legal standards. Records are stored securely for at least seven (7) years after the last contact (or longer for minors, in accordance with health records legislation).

You have the right to access your records upon written request, subject to applicable laws.

11. Complaints and Feedback

We welcome feedback to help improve our services. If you have a complaint or concern, please contact us directly at:

If the issue is not resolved to your satisfaction, you may contact:

  • Australian Health Practitioner Regulation Agency (AHPRA) – www.ahpra.gov.au
  • Office of the Health Ombudsman (QLD) – www.oho.qld.gov.au
  • Office of the Australian Information Commissioner (OAIC) – for privacy-related complaints.

12. Limitation of Liability

To the extent permitted by law, we are not liable for any loss, injury, or damage resulting from:

  • Reliance on website content or general information
  • Technical or telecommunication failures during telehealth sessions; or
  • Circumstances beyond our reasonable control

Our liability (if any) is limited to resupplying the service or refunding the relevant fee.

13. Termination of Services

Either party may end the professional relationship at any time with reasonable notice. We may also suspend or discontinue services if:

  • Fees remain unpaid
  • You breach professional boundaries or behavioural expectations; or
  • Continuing treatment is clinically inappropriate or unsafe

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in accordance with those laws in the courts of Queensland.

15. Contact Us

For questions or further clarification, please contact:

All Aged Health Care Services Pty Ltd

All Aged Health Care Services Pty Ltd

Contact Information

Questions About These Terms?

If you have any questions or concerns about these Service Terms & Client Agreement, please don’t hesitate to contact us.

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